Alpha Synopsys is one of the leading CRM testing outsourcing firms that offers small and large businesses customized CRM solutions and manual testing. The CRM testing solutions offered by Alpha Synopsys provide the answer to all types of testing challenges faced by your organization.
Businesses today need CRM (customer relationship management) solutions more than ever before to enable their sales and marketing teams in the process of identifying as well as targeting their top customers. It also enables businesses to manage their customer oriented marketing campaigns. The question is: How do you know your CRM solution is in the best interest of your organization? Will the CRM solution be able to provide you better ROI ?
Why's and How's of CRM Testing Outsourcing ?
The only way your organization can understand how the CRM solution fits the need of the organization is through CRM testing. Testing of CRM will help businesses in detecting any errors and at the same time help optimize the overall use of the CRM application. The testing process plays an important role in the success of various CRM initiatives.
Alpha Synopsys offers CRM testing outsourcing solutions that are in accordance with your business needs. We offer comprehensive CRM testing, which is conducted by a team of experts and professionals. Our team of experts is rated high in the industry because of their knowledge, experience, and expertise. Our CRM testing outsourcing team understands the fact that it is a mission critical component of your business. We at Alpha Synopsys understand that your CRM solutions are geared to manage the overall customer service processes and functions as well as sales and marketing hence we deliver top of the line CRM testing outsourcing service.
CRM testing ensures that your customer relationship management software satisfies the specific requirement of your business. When you outsource to us, our team of experienced testers conduct two main types of testing, which are functionality and performance testing.
Functionality testing :
This type of testing helps in determining if a CRM application is functioning properly. This is conducted by testing interfaces along with known legacy systems. This ensures that all important business data is migrated and stored in their respective fields or correct fields. The functionality testing procedure offered by us also tests the security feature related to user permissions.
Performance testing :
This type of testing helps in determining how your CRM system will react to a pre-defined load or specific stress. With the help of performance testing, we can measure the underlying effects of several or multiple users on the overall performance of the system. Some of the performance testing metrics include network server utilization, software response times, and bandwidth problems arising from heavy usage.
Why Outsource ?
You must be wondering why outsource when CRM testing can be conducted in-house as well. The truth is that most often than not, in-house CRM testing procedures lead to stalled or failed implementations. This can cost you time, money, and even reputation.
When you outsource CRM testing to Alpha Synopsys, you can be rest assured that there is a dedicated team working on it and this also means that your in-house resources will not be over-burdened. Outsourcing will cut down your overheads and save time. Our team can initiate CRM testing right at the beginning of the implementation cycle and thus identify defects if any. Identifying defects in the initial phase of implementation means that the cost of making a change will be lower for businesses. The expenditure of correcting a defect or error in the progressive stages of implementation will always be higher.
Contact us today for more information.
